|We all know the products this wonderful company offers us, I would like to write about the customer service given to us.
First, I placed another order late Friday evening and its scheduled for delivery today. To me, that\\\'s extraordinary and I applaud and coend the warehouse team on the hard work it takes to ensure all orders placed over the weekend are shipped ASAP! Awesome job guys.
My card was charged twice for this order. I immediately called my financial institution and my bank was of no assistance. They td me the Merchant needed to release the funds back to my account. So I waited until Minday morning and called Rustic and spoke with a lovely lady. Kathy not only assisted me, she went above and beyond to reciftify the situation to ensure my money was immediately returned to me. She did this and she even made certain the bank credited my money back to my account. She basically did my banks job to expedite the situation. After the issue was resolved, Kathy then called me to inform me it was handled and she had confirmation my money was returned back to my account! I was thrilled by her professionalism, how she dropped everything to ensure I was taken care of and how beautifully she followed through from start to finish!
The customer service provided to me through this company is stellar, the products are magnificent and I cannot thank you enough for the attention to detail the fabulous team provides!
Added Apr 21, 2015
|I am truly never disappointed with the fragrance oils I have order. They smell wonderful and true to scent. I love using them in my MP & CP soap and bath products. Processing and shipping time is fast! I had my order in 2 days. Thank you, I will be a customer for life!|
Added Apr 16, 2015
|This was my first time ordering and I am impressed! The shipping was fast, everything was packed nicely and all the fragrance and flavor oils I bought smell AMAZING! I am now hooked like everyone else. Thanks:)|
Added Mar 19, 2015
|Every time I think I have a favorite RE scent, I test a new one and then it becomes my new favorite scent!! This time it's Frosty Windowpane. Perfectly strong in KY125 soy and just a really beautiful, winter scent. I love everything about it and can't wait to share with my customers!! |
(Star Mills Candles)
Added Mar 19, 2015
|I attended many of the March Modern Crafter sessions and was very pleased with them. Friendly people, a fun experience and a learning opportunity,
all rolled up in one. Not only that, I had a lot of my own handmade products to take home. Yay !
I knew when I saw these listed on the Rustic Escentuals website, I wanted to go. Online instruction/ tutorials are nice but nothing beats the "hands on" experience with these. The interaction with people. These classes were worth every penny and my drive from Cincinnati to South Carolina to take them. I can't say enough on how wonderful they were and the people I have met. If and when I have an opportunity to do it again, I would.
Added Mar 18, 2015
|Love this company, great products and prices and the samples were so much fun and like getting a special fun present. Will absolutely reorder from this company!!!|
Added Mar 17, 2015
|I just wanted to tell you how much I appreciate your packaging. I know it's a simple thing to put items inside a zippered baggy but I just received a package from another company where they "attempted" to tape the lids closed on my liquid dyes. Needless to say, it wasn't good enough and I had multi-colored dyes all over everything in the box, even seeping through to the outside. It was quite a mess to clean up so a few hours later when I got your items, all nicely and safely packaged, it meant quite a lot. Thank you...and I LOVE YOUR SCENTS!!! Got a slew of them; now to put them to use.|
Added Mar 10, 2015
|I placed an order on Wednesday March 4th. That same day I received an e-mail confirmation to let me know my shipment would have arrived on Friday March 6th. Well because of the storm, I received my order on Monday March 9th. I am very pleased with the shipping and I absolutely love all of the fragrances that I chose! To top that they also throw in freebies! Thank you !!!!! So go ahead place your order NOW! Fast shipping n wonderful smelling products!|
Added Mar 10, 2015
|I have ordered from your company several times over the last few years by phone and online. Always professional, always on time with orders. Your jojoba/shea lip balm base is the BEST on the market. I have made my own, from scratch and yours is just as good, but a heck of a lot easier. I am so happy to have found your company! |
(Walk In Balance Massage)
Added Mar 5, 2015
|I stumbled upon this company while searching for products for skin care line and all I can say is I AM IN LOVE!!! Great products,reasonable pricing, and super fast shipment, absolutely no complaints! Will definitely continue to shop with this company I'm hooked;)|
(Ambiance and Beyond)
Added Mar 4, 2015