|I can't say enough good things about your company. Your products are wonderful and have helped me to create some amazing skincare products for my customers. Your customer service is great and that truly is a breathe of fresh air! I never have to worry about whether a fragrance contains phthalates when ordering from you; you are my 'go to' for fragrance oils. Keep up the great work, Rustic! Bravo!!!!|
(Sparkle Skincare Co.)
Added May 3, 2015
|Really just starting out. Have purchased from other companies, but you wowed me today.
I received my request in a blink of an eye. You gave me mints lol candy and samples.
I'm very impressed.
I really like that soap sample rustic escentuals did u just add a fragrance to your basic white melt and pour.
I just purchased rebatch melt and pour. I want to try different fragrances and natural colors . Not a lot out there.
Just want to say thank you I will be back.
If no one has told you lately your TEAM is awesome. Wow
Added Apr 30, 2015
|I would just like to say thank you for such great service! This is a new company that I have just started and out of all of the wholesalers that I have purchased from, I must say that I am the most satisfied with you guys (Rustic Escentuals)!
Thank you for the free lip gloss sample and the candy. And I am very impressed with the size of the free scent with purchase that you guys offer. I was not expecting to be a full size bottle and I must say, I love the sent!! I am going to use it to make my first massage oil. I will definitely be ordering from you guy for all of my spa making needs! :)
(Seahorse Spa Co.)
Added Apr 22, 2015
|We all know the products this wonderful company offers us, I would like to write about the customer service given to us.
First, I placed another order late Friday evening and its scheduled for delivery today. To me, that\\\'s extraordinary and I applaud and coend the warehouse team on the hard work it takes to ensure all orders placed over the weekend are shipped ASAP! Awesome job guys.
My card was charged twice for this order. I immediately called my financial institution and my bank was of no assistance. They td me the Merchant needed to release the funds back to my account. So I waited until Minday morning and called Rustic and spoke with a lovely lady. Kathy not only assisted me, she went above and beyond to reciftify the situation to ensure my money was immediately returned to me. She did this and she even made certain the bank credited my money back to my account. She basically did my banks job to expedite the situation. After the issue was resolved, Kathy then called me to inform me it was handled and she had confirmation my money was returned back to my account! I was thrilled by her professionalism, how she dropped everything to ensure I was taken care of and how beautifully she followed through from start to finish!
The customer service provided to me through this company is stellar, the products are magnificent and I cannot thank you enough for the attention to detail the fabulous team provides!
Added Apr 21, 2015
|I am truly never disappointed with the fragrance oils I have order. They smell wonderful and true to scent. I love using them in my MP & CP soap and bath products. Processing and shipping time is fast! I had my order in 2 days. Thank you, I will be a customer for life!|
Added Apr 16, 2015
|This was my first time ordering and I am impressed! The shipping was fast, everything was packed nicely and all the fragrance and flavor oils I bought smell AMAZING! I am now hooked like everyone else. Thanks:)|
Added Mar 19, 2015
|Every time I think I have a favorite RE scent, I test a new one and then it becomes my new favorite scent!! This time it's Frosty Windowpane. Perfectly strong in KY125 soy and just a really beautiful, winter scent. I love everything about it and can't wait to share with my customers!! |
(Star Mills Candles)
Added Mar 19, 2015
|I attended many of the March Modern Crafter sessions and was very pleased with them. Friendly people, a fun experience and a learning opportunity,
all rolled up in one. Not only that, I had a lot of my own handmade products to take home. Yay !
I knew when I saw these listed on the Rustic Escentuals website, I wanted to go. Online instruction/ tutorials are nice but nothing beats the "hands on" experience with these. The interaction with people. These classes were worth every penny and my drive from Cincinnati to South Carolina to take them. I can't say enough on how wonderful they were and the people I have met. If and when I have an opportunity to do it again, I would.
Added Mar 18, 2015
|Love this company, great products and prices and the samples were so much fun and like getting a special fun present. Will absolutely reorder from this company!!!|
Added Mar 17, 2015
|I just wanted to tell you how much I appreciate your packaging. I know it's a simple thing to put items inside a zippered baggy but I just received a package from another company where they "attempted" to tape the lids closed on my liquid dyes. Needless to say, it wasn't good enough and I had multi-colored dyes all over everything in the box, even seeping through to the outside. It was quite a mess to clean up so a few hours later when I got your items, all nicely and safely packaged, it meant quite a lot. Thank you...and I LOVE YOUR SCENTS!!! Got a slew of them; now to put them to use.|
Added Mar 10, 2015