Shipping Information

Unless we are having a sale and therefore large order volumes, if you get your order in by 1pm EST Mon-Fri, it will ship out THAT day!

We have gathered the most frequently asked questions about our shipping policies here. However, please read through and understand all ordering and shipping procedures before you place your order.

Please remember: once you place an order, it cannot be changed and we will not combine your orders & invoices for you. This is just one way Rustic Escentuals strives to keep most order processing and turnaround time at 24 hours or less while continuing to offer wholesale prices.

Rustic Escentuals reserves the right to make the best judgments on shipping boxes (sizes and numbers) as well as packaging materials - we make every effort we can to recycle, reduce, and be environmentally conscious. If we are able to consolidate your box(es) internally we will do so but cannot accommodate special requests.

Shipping Options
All orders are shipped via UPS or FedEx only.
We do not ship UPS Collect, UPS Third Party, or to UPS Account #'s other than our own.
We do not ship orders COD.

Shipping Times
We are closed on weekends and holidays and do not ship during these times. Orders are downloaded several times a day and we try to ship orders the same day they are received, but sometimes it isn't possible due to order volume - so please allow at least two business days to process your order.

Shipping Costs
To keep our prices competitive, we use real-time shipping rates from UPS and FedEX. Shipping rates are charged at the time your order is placed and will reflect in your shopping cart during checkout. We highly recommend maximizing shipping costs by consolidating as many items as possible into one order.

What about USPS?
We utilize UPS and FedEx exclusively for both domestic and International orders. Please do not ask for your order to be made an exception or request a special favor for USPS shipping. We cannot and will not accommodate these requests.

For Domestic and International Mail, the Post Office defines the following:
Liquids above 200°F are not considered hazardous.
Combustible Liquids are those with a flashpoint between 141°F - 199°F.
Flammable Liquids are defined as those with a flashpoint below 141°F.
You can read Publication 52 here:
http://pe.usps.gov/cpim/ftp/pubs/Pub52/pub52.pdf
http://pe.usps.com/text/pub52/welcome.htm

Local Pickup
Local customers may save shipping costs by picking up orders. Order pickup is by appointment only giving at least 24 hours notice.

Countries we ship to
We ship to the following countries only.
USA
Australia
Austria
Bahamas
Belarus
Belgium
Belize
Bermuda
Canada
Cayman Islands
Curacao
Denmark
Finland
France
Germany
Greenland
Iceland
Ireland
Italy
Japan
Netherlands
New Zealand
Norway
Portugal
Puerto Rico
Spain
St. Barthelemy
St. Martin
St. Pierre and Miquelon
Sweden
United Kingdom (Great Britain)
US Virgin Islands