earn up to $150 in Rustic Escentuals Gift Certificates!

Order Processing Time

1-2 Business Days

We ship UPS and accept Visa and Mastercard

in loving memory of Misty, Kaja and Bailey
Home > Rustic Escentuals Company Policies and Privacy Policy

Rustic Escentuals Company Policies and Privacy Policy

Rustic Escentuals Company Policies and Privacy Policy

Please read carefully before ordering.
Placing an order signifies you have read and agree to our policies.


Rustic Escentuals, LLC
1050 Canaan Road
Roebuck, SC 29376

Tech Support & Product Questions
Phone: 814-217-7113
Email: TechSupport@RusticEscentuals.com

(Warehouse/Order Support)
864-582-9335
864-582-9334 (fax)

Telephone Orders
Telephone orders are accepted Monday through Friday, 9 am - 3 pm EST, excluding all Federal holidays
814-217-7113 – Tech Support
864-582-9335 – Warehouse

Shipping/Handling | Privacy Policy | Return Policy | Payments | SC Residents
Ordering | Credit Cards | Catalogue | Contact Us & Product Support | Disclaimer

Quick Glance at FAQ's
  • Minimum Purchase: $15.00
  • Payments accepted: Visa, MasterCard. No checks, money orders, COD, or credit accounts
  • We do not have a printed catalog
  • We ship only UPS. We do not ship by U.S. Postal Service
  • There is a $2 order processing charge per order
  • We do not accept returns on any products.
Warehouse Hours
Monday through Friday 9:00 am to 3:00 pm (Eastern time zone) excluding Holidays.

Payments Methods & Policies
We accept payments in the form of Visa and MasterCard only.

We do not accept Money Orders or any other forms of payment other than listed above.

If you would like to use PayPal we recommend signing up for a PayPal debit card. The PayPal debit card uses the funds from your PayPal account and can be used anywhere MasterCard is accepted.

Any mailed orders with checks or money orders will be not be fulfilled or returned.

We do not ship orders COD.

We do not offer credit terms or Net 30 credit accounts.

If your credit card is declined more than once you may be charged a Manual Order Processing Fee (up to $6.00) which will be charged to your credit card. You understand, agree to this fee and authorize its charge by placing an order on our site. WARNING: If your credit card is Declined more than three times your IP address will be banned from this site for fraud protection purposes.

We are not responsible for delays in order processing due to declined credit cards.

We reserve the right to refuse service to anyone at any time for any reason.

Your acceptance of this sales contract prohibits you from taking any action that negatively impacts Rustic Escentuals, LLC, RusticEscentuals.com, LipBalmTubes.com, AromaHaven, AH/RE, or any derivative name thereof.

South Carolina residents will be charged Sales Tax in the amount of 6%. If you wish to be exempt from South Carolina taxes, you must complete a Certificate of Exemption from the SCDOR and mail it to us. We will keep it on file.

Shipping and Handling Policy
All orders are shipped via UPS. We are closed on weekends and holidays and do not ship during these times. Local customers may save shipping costs by picking up orders. Order pickup is by appointment only giving at least 24 hours notice. Orders are downloaded several times a day. We try to ship orders the same day they are received, but sometimes it isn't possible due to order volume - so please allow at least two business days to process your order.

When ordering Chunks: Please remember that when you order chunks you are ordering specialty handmade products. Orders are processed in the order received. Standard processing time is 5-7 business days, although your order may be processed sooner if possible. Orders over 10 lbs. or orders containing Tu-Tone, Tri-Chunks, and/or Fluorescent chunks may take a little longer.

Once an order has been placed, it cannot be changed. Any additions to your order will be treated as a new order and shipped separately.

We do not ship orders on weekends or holidays. Do not count these days towards your total ship time. Point of departure is South Carolina. If you live on the West Coast, your ship time is at least 4-7 business days in transit which does not include processing time in our warehouse. If you need your shipment by a certain date, please allow sufficient time for your order to reach you. Overnight, 2 Day and 3 Day deliveries are available should you need expedited service.

Again, we utilize UPS exclusively for both domestic and International orders. Please do not ask for your order to be made an exception or request a special favor for USPS shipping. We cannot and will not accommodate these requests. We do not ship UPS Collect, UPS Third Party, or to UPS Account #'s other than our own. Please understand all ordering and shipping procedures before you place your order. You will receive an email with your shipment tracking number as soon as your package leaves us. This email will give you an estimated delivery date.

International Shipping and special note for Canada Customers
We utilize UPS Worldwide Express for all International orders except Canada. Orders to Canada are shipped UPS Standard. All parcels to Canada will contain a NAFTA Declaration. International customers are responsible for all Customs/Duty tax and brokerage fees for orders.

Special Note regarding shipping Fragrance Oils
For Domestic and International Mail, the Post Office defines the following:
Liquids above 200F are not considered hazardous.
Combustible Liquids are those with a flashpoint between 141F - 199F.
Flammable Liquids are defined as those with a flashpoint below 141F.
You can read Publication 52 here:
http://pe.usps.gov/cpim/ftp/pubs/Pub52/pub52.pdf
http://pe.usps.com/text/pub52/welcome.htm

International Mail:
You are prohibited from shipping anything below 200F via International mail. You can ship Combustible Liquids via UPS Internationally and they are not considered hazardous.

Domestic Mail:
Combustible liquids can only be shipped via Parcel Post with appropriate flashpoint info on the outside of the box and clearly labeled ORM-D Parcel Post only on the side of the carton.

People shipping FO's below 200 via Priority Mail or International Postal Service are doing so against the law, plain and simple. We prefer to not break the law or commit fraud, so we ship all orders UPS exclusively. We've been told that other suppliers do it, but we cannot afford $10,000 fines and/or imprisonment.

Return to Top

NOTE: ADDITIONAL UPS FEES
When you place an order, please be very careful to list your complete shipping address and take time to verify that it is correct. This can save you money and get your order to you more quickly. If you are having a package shipped to your place of business/work, please be sure to list the company name in the Delivery address info so that we may ship TO you in care of your company/business.
We can only ship to the address we are given. If we ship to the address you list and the package is returned to us, you are responsible for any additional shipping charges plus the cost to reship to you again. If you list an incorrect address and UPS does an address correction, they charge an address correction fee. This fee is typically $5.00-$10.00, but can be as high as $35.00. You are responsible for this fee if it is a result of an error you made when entering your address/shipping information OR if you contact UPS and ask that the package be delivered elsewhere.

If you don't list your address with the appropriate apartment number, suite number, mobile home lot #, floor number, etc., UPS will charge the aforementioned address correction fee.

For all of the above reasons, please take a moment to double check your address and be sure to list whether your address is a STREET, AVENUE, LANE, CIRCLE, COURT, BLVD, etc. It can make a difference!

Any and all fees incurred as a result of your order and its shipping must be paid before future orders can be filled. When an order is paid for by credit card, additional fees incurred will be charged to this same credit card. If you place an order and we have a pending charge on file for you, it will be added to the new order before payment is processed.

We do our absolute best to package tightly and securely. However, if you have breakage in your order please contact the shipping carrier immediately. You MUST save your original packaging materials in order to file a claim. Proof of breakage must be made to the carrier, so it is imperative all original packaging materials are saved. We cannot replace breakage due to shipper at our expense. All items leave us in excellent condition and responsibility for the package ends when it leaves our hands. Any refused shipments will be billed shipping charges and a 25% restocking fee will be incurred.

Click to Enlarge
UPS Ground Map
Once a package has left our hands we can no longer vouch for the contents.
Therefore, to protect the integrity of our products, we do not accept returns.

Privacy Policy
We do not sell our customer list to anyone. You can order with the assurance that you will not receive junk mailings or phone calls from us or other sources! If we have a customer who fails to make payment for an order, a customer who reverses payment on an order already received, or a customer we feel is making an attempt to defraud us, we do share this information with a group of other suppliers who sell soap and candle supplies via online sites. This is for their protection and is intended to help other suppliers take precautionary measures when shipping to someone who has a history of negative behavior.

Return Policy
Once a package has left our hands, we can no longer vouch for the contents. Therefore, to protect the integrity of our products, we do not accept returns.

South Carolina Residents
You will be charged tax in the amount of 6%. If you wish to be exempt from South Carolina taxes, you must complete a Certificate of Exemption from the SCDOR and mail it to us. We will keep it on file.

Declined Credit Cards
A manual order processing fee of up to $6.00 will be added to your invoice.

Catalogue
Due to the ever changing nature of our product line, we do not maintain a printed catalogue. All in stock items are listed online.

Product Questions & Technical Support
Melissa and Carol are our Product Tech Support contact for candle making supplies, soap making supplies, lip balm tubes, lip balm flavor oils, candle making fragrance oils, candle scents, soap scents, etc. They are qualified to give you help with questions on the products we carry, assist in troubleshooting problems, and give tips & ideas whether you're a beginner or expert. They receive a large volume of email and phone calls, so please be patient if you don't get an immediate response. Product Tech Support is available from 9 am - 4 pm (Eastern) Monday through Friday, but your emails and phone calls may be returned during "off" hours. If you do not receive an answer to your call, please leave a clear message with your first and last name as well as a telephone number where you may be reached. Remember to please speak slowly so they can write down your number.
Tech Support email: TechSupport@RusticEscentuals.com
Tech Support phone Line: 814-217-7113

Order Customer Service
Please contact us if you have questions about orders, payment processing, stock status, or bulk pricing inquiries. Please read our Ordering Policy and Shipping & Handling Policy for answers to commonly asked questions - most answers can be found right on our website. If you can't find it there, then please contact us.
Phone: 864-582-9335
Jennifer@RusticEscentuals.com
Christine@RusticEscentuals.com

Liability/Disclaimer
All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. Should you not have the same opinion of a scent throw please keep in mind that we cannot test in each and every wax. Instructions or tips we offer are from our own personal experiences or from our testers. We cannot guarantee that these will work in your particular circumstances. As per our terms and conditions, once a package has been received we can no longer vouch for the contents. Therefore, we do not accept product returns. All prices and policies are subject to change without notice.