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Contact Us

Welcome to Rustic Escentuals, LLC!

We are a homegrown business that started in a garage in 1999 - and now we're in a 12,000 ft. warehouse facility providing individual purchase and wholesale candle making & soap making supplies. We specialize in superior quality candle, soap, and toiletry products at the best possible prices - we firmly believe in NOT compromising quality for price! Quality ingredients for a quality finished product.
Candle making supplies, soap making supplies, fragrance oils, soap scent, candle scent.

Within our product listing you'll find soap and candle making supplies that will help you create impressive, long-lasting products that you are proud to own, sell or give as gifts.

We do not have a store front, but if you live in the Greenville/Spartanburg South Carolina area you are welcome to pick up your orders to save on shipping costs. Please schedule an appointment pick up at least 24 hours in advance. Sorry, we cannot take walk-in orders.

Due to the ever changing nature of our product line, we do not maintain a printed catalog. All in stock items are listed online. The online website is our catalog.

Ways to Contact Us

Rustic Escentuals, LLC
1050 Canaan Road
Roebuck, SC 29376



Warehouse Hours
Monday through Friday 9:00 am to 3:00 pm (Eastern time zone) excluding Holidays.



Website Support
Help is available most days of the week for any issues you might be having with the website or your account. Dropping our web team an email is the fastest way to get help. They can also be reached by phone Monday through Friday, 12 pm - 5:00 pm EST.

email: WebSupport@RusticEscentuals.com.
phone: 864-384-5331



Telephone Orders
Telephone orders are accepted Monday through Friday,
12 pm - 5:00 pm EST, excluding all Federal holidays.

Telephone Orders: 864-384-5331
email: Cherie@RusticEscentuals.com (if you need assistance placing an order)
Text ordering is available. Please contact Cherie for more information.



Order Customer Service
Please contact us if you have questions about orders, payment processing, or stock status. Please read our Policies page for answers to commonly asked questions - most answers can be found right on our website. If you can't find it there, then please contact us.

Customer Service phone: 864-582-9335
Customer Service email: Kathy@RusticEscentuals.com



Product Questions & Support
We are available in the warehouse to assist with questions regarding candle making supplies, soap making supplies, lip balm tubes, lip balm flavor oils, candle making fragrance oils, candle scents, soap scents, etc. We receive a large volume of email and phone calls, so please be patient if you don't get an immediate response. Product support is available from 9 am - 2 pm (Eastern) Monday through Friday. If you do not receive an answer to your call, please leave a clear message with your first and last name as well as a telephone number where you may be reached. Remember to please speak slowly so they can write down your number.

Product Support email: TechSupport@RusticEscentuals.com
Product Support phone: 864-582-9335




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in loving memory of Misty, Kaja and Bailey